Privacy and Security Policy
Effective Date and Updates
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this information that is automatically collected as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, PayPal, and others), email address, and phone number. We refer to this information as “Order Information”.
Masquerade Fundraising is concerned with the security of your Personal Information. Accordingly, we take care in implementing appropriate physical, technical and administrative safeguards that we believe are reasonable to protect the security of your Personal Information on our system, both internally and from outsiders, and to ensure the integrity of the data we collect. Unfortunately, no data transmission over the Internet, nor any data we collect or store, can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee the security of any information you transmit to us.
We use a combination of technological, physical and policy methods to protect your Personal Information such as, for example, requiring a password to access our network and employing firewall security. You are responsible for maintaining the secrecy of your passwords and any account information. Please be aware that we will never ask you for your password in an unsolicited phone call or e-mail.
Personal Information that is maintained in our offices is subject to physical, administrative, and technical controls as well. Hard copies of sensitive Personal Information are maintained in locked locations or cabinets with similar restrictions for electronic storage. When disposed of, the information is shredded, destroyed, erased, or otherwise sought to be made unreadable.
Information That Is Automatically Collected
We receive and store certain types of information when you interact with our web site, social media pages, emails, and online advertising. Our purpose is to allow the web site to work correctly, to evaluate use of the web site, and to support web site analytics and marketing campaigns. Some examples include: We may collect technical information such as your internet protocol address, your device operating system and browser type, the address of a referring web site, if any, and the path you take through our web site. We use “cookies” to recognize you as you use or return to our web site. This is done so that we can provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a web site or email may save to your browser and store on your hard drive.We may also use web beacons. Beacons are small bits of code that communicate with third parties and are embedded in web pages, ads, or in emails. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our web site and other sites were effective. We may use other technologies that collect information about you to provide better service to you, including web session variables and browser plug-ins/add-ons.
How do we use
your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Additionally, we will employ your usage preference, such as device used, to customize the site and other marketing activities.
Information That Others Provide to Us
We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud.
Use, Transfer and Disclosure of Information
Masquerade Fundraising uses your information to offer and provide our products and services and to support our core business functions. Some examples include: To fulfill your requests for products and services and communicate with you about those requests; To provide customer service and send you information about our products, services, and promotions; To help us improve and customize our service offerings, web sites, social media pages and advertising; To register and service your account; and To protect the security or integrity of our web site and our business. To accomplish these purposes, we may combine personal and non-personal information we collect with offline information, including information from third parties. We only disclose your personal information with your prior consent or under the following limited circumstances.
We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are shipping vendors, billing and refund vendors, payment card processors, and companies that help us improve our product and service offerings and our web site. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Masquerade Fundraising maintains facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.
Legal Requirements and Protection of Our Company and Others
We may disclose your information in other special circumstances, including when the sharing is necessary to protect Masquerade Fundraising, our customers, our employees, or any other person, or where otherwise required by law. Masquerade Fundraising may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law.
We want to communicate with you in ways you want to hear from us. Examples are newsletters, special offers, and new product announcements. We use the following standards for marketing communications: We use an opt-in standard for phone and text messages. Opt-in means we will only conduct the activity with your express consent.
Please be aware that we may still contact you for transactional purposes. Some examples are contacts for customer service, product information, service or reminder notices, or recalls. We may also need to contact you with questions or information regarding your order, such as regarding order status, shipment, or refunds.
Masquerade Fundraising takes reasonable steps to keep your personal information accurate and complete. You can access or update your personal information, including contact or account information, by logging into your account on our Web Site. Once you do, you will be able to enter and update your own contact information and payment information. Contact us at the email, phone number or postal address listed below.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail at:
Masquerade Fundraising Inc.
Attn: Privacy Compliance Officer
P.O. Box 52252
Knoxville, TN 37950
Last Updated: November 13. 2020