Delivery Information
IMPORTANT
DUE TO COVID-19, MASQUERADE HAS HAD TO CHANGE OUR SHIPPING PRICES. PLEASE READ THE SHIPPING RATES AND DELIVERY ESTIMATES SECTION BELOW. MASQUERADE CONTINUALLY REVIEWS SHIPPING OPTIONS IN ORDER TO OFFER THE LOWEST SHIPPING COST AVAILABLE.
Thank you for visiting and shopping at Masquerade Fundraising. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
OUR GOAL - All orders received by 4:00 p.m. Eastern time will be picked up for shipment the next day with the exceptions of Saturday, Sunday and holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Your order status can be tracked by using the tracking number given in the shipment email. You can also sign into your account and view your orders.
Shipping rates & delivery estimates
Masquerade Fundraising charges a $5.00 shipping fee for orders up to 1 pound and an $8.00 shipping fee for orders over 1 pound . Masquerade Fundraising uses USPS and UPS. Delivery delays can occasionally occur and Masquerade Fundraising does not guarantee any specific delivery time frame.
Shipment to APO/FPO addresses
Masquerade Fundraising currently does not ship to APO/FPO addresses or U.S. Territories.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
Masquerade Fundraising is not responsible for any products damaged or lost during shipping. If you receive you order damaged, please contact the shipment carrier to file a claim.
It is recommended that you save all packaging materials and damaged goods before filing a claim.
International Shipping
Masquerade Fundraising currently does not ship to countries outside the U.S.
Returns Policy
Our Returns policy can be found under Services at the bottom of our Homepage. You will be able to find information about options and procedures for returning your order.