Masquerade Fundraising’s Refund/Return Policy
We inspect all jewelry and package it well before shipping to avoid damage. However, we realize things happen along the way and items may arrive damaged or perhaps the wrong part was shipped or you might just not like the color or size. No worries! You have 15 days from receipt of product to request a refund if applicable.
No refunds or returns will be accepted without a Return Materials Authorization (RMA) Number. Instructions for requesting an RMA Number can be found below.
Due to health codes Masquerade is unable to accept returns on earrings or face masks, unless the product is broken/defective or wrong part number shipped.
If the product is broken/defective or wrong part number shipped, you may request an RMA Number and, if granted, Masquerade will pay the return postage. Masquerade may ask for you to email pictures of the broken/defective/wrong part number shipped item/s prior to granting an RMA Number. You will receive an email confirmation once your package has been received, inspected and processed for a refund. The refund will be issued via the original payment method within approximately 15 days of receipt. No credit will be given for original shipping costs.
If the product is just not to your liking, you may request an RMA Number, but you are responsible for the return shipping costs. Should an RMA Number be granted, you will need to ship the product back to Masquerade at the following address.
Masquerade Fundraising Inc.
Attn: Returns Department
6134 Industrial Heights Drive
Knoxville, TN 37909
Please ensure that the RMA Number is visible on the package. We recommend that you ship the items with a carrier that can provide you with a tracking number to ensure delivery.
How To Request An RMA Number
To request an RMA Number, go to store.masqueradefundraising.com, scroll down to the bottom of the page and click “Returns” under the Customer Service heading. Complete the required information and click on the “Submit” button.